RETURN AND REFUND POLICY

Thank you for shopping at CARSOULS.COM. We value your satisfaction and want to ensure you have a positive shopping experience with us. Please read our refund policy carefully to understand your rights and obligations regarding refunds.

1. Eligibility for Refunds

1.1. We offer refunds for eligible products or services purchased directly from CARSOULS.COM.

1.2. To be eligible for a refund, you must provide proof of purchase, such as an order number or receipt.

1.3. Refunds are applicable within 30 DAYS from the date of receiving the products. After this period, we may not be able to process a refund.

1.4 We accept cancellation requests that are sent to us within the first 12 hours of the order being placed, if the order has not been sent yet.

2. Non-Refundable Items

2.1. Certain items are non-refundable, including but not limited to:

• Downloadable software, digital products, or subscriptions.
• Gift cards, vouchers, or promotional codes.
• Personalized or custom-made items.
• Perishable goods or items subject to hygiene concerns (e.g., beauty products, food items, or intimate apparel).
• Items purchased during a clearance sale or marked as final sale.

3. Refund Process

3.1. To initiate a refund, please contact our customer support team at [email protected]. Provide them with the necessary details, such as your order number, the reason for the refund, and any supporting documentation.

3.2. Our customer support team will assess your request and notify you of the refund eligibility and any further steps required.

3.3. If your refund request is approved, you may be asked to return the item(s) in their original condition, packaging, and with all accompanying accessories.

3.4. You are responsible for the shipping costs associated with returning the item(s) unless the return is due to our error.

4. Refund Options

4.1. Once the returned item(s) are received and inspected, we will notify you of the approval or rejection of your refund.

4.2. If your refund is approved, we will initiate a refund to your original payment method or provide store credit, as per your preference.

4.3. The time it takes for your refund to be processed may vary depending on your payment provider. Please allow a reasonable processing period.

5. Damaged or Defective Items

5.1. If you receive a damaged or defective item(exclude packaging), please contact our customer support team within 7 DAYS of receiving the product. Provide them with relevant details and any supporting evidence, such as photographs.

5.2. Our customer support team will guide you through the return process and provide you with a replacement item or a refund, depending on availability and your preference.

6. Changes to the Refund Policy

6.1. We reserve the right to modify or update this refund policy at any time without prior notice. Changes will be effective immediately upon posting the updated policy on our website.

7. Contact Us

If you have any questions or concerns regarding our refund policy, please contact us at:

Email: [email protected]